Shipping Policy

Thank you for shopping with Soapy. We are committed to delivering your order quickly, safely, and with full transparency. Below you will find our order processing procedures, shipping timelines, and delivery policies.

Order Processing

All orders are processed within 1–2 business days Monday through Friday.

Orders placed after 3:00 PM PST will be processed on the next business day.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

During peak seasons, holidays, promotions, or high-order-volume periods, processing times may be extended by 1–2 additional business days.

Shipping Times & Rates

United States Domestic Shipping

• Standard Shipping: 5–10 business days
• Expedited Shipping: 3–6 business days
• Express Shipping: 2–4 business days

Shipping rates are calculated at checkout based on the delivery address and shipping method selected.

International Shipping

Estimated delivery time is 7–20 business days, depending on the destination country and customs processing.

International shipping rates are calculated at checkout.

Customers are responsible for any customs duties, import taxes, or local fees required by their country.

Order Tracking

Once your order ships, you will receive a tracking number by email.

Tracking updates may take 24–48 hours to appear after the shipment has been processed by the carrier.

Delivery Issues

If your package is marked as delivered but you did not receive it, please:

• verify your shipping address
• check with neighbors or building management
• contact the shipping carrier

If you still cannot locate your package, please contact us at store@soapygo.com.

We will do our best to assist you in opening a carrier investigation if necessary.

Orders confirmed as delivered by the carrier may not be eligible for replacement or refund.

Incorrect Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect or incomplete address is provided, please contact us immediately.

We cannot guarantee address changes once an order has been processed or shipped.

Orders returned due to incorrect customer-provided addresses may require additional shipping fees for reshipment.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees depending on the destination country.

These fees are determined by local customs authorities and are not included in our shipping charges.

Customers are responsible for paying all applicable customs and import fees.

Pre-Orders & Backorders

If your order contains a pre-order or backordered item, your entire order may ship once all items become available.

Estimated shipping timelines for pre-order items will be listed on the product page when applicable.

Shipping Carrier Delays

Delivery times are estimates only and are not guaranteed.

Soapy is not responsible for shipping delays caused by carriers, customs processing, weather events, or other circumstances beyond our control.

Contact Us

If you have any questions about shipping, please contact us:

Soapy
Email: store@soapygo.com

We’re here to help.