Privacy Policy

Last updated: April 13, 2026

Soapy operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience, collectively referred to as the “Services.” Soapy is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address
• Financial information, including credit card, debit card, payment card information, transaction details, form of payment, payment confirmation, and other payment details
• Account information, including your username, password, security questions, preferences, and settings
• Transaction information, including the items you view, put in your cart, purchase, return, exchange, or cancel, and your past transactions
• Communications with us, including the information you include in customer support inquiries or other messages
• Device information, including information about your device, browser, or network connection, your IP address, and other identifiers
• Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, contact us, or otherwise provide your information
• Automatically through the Services, including from your device when you use our website, and through cookies and similar technologies
• From service providers who process information on our behalf
• From partners or other third parties, where permitted by law

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide the Services, including to process payments, fulfill orders, arrange shipping, manage your account, process returns or exchanges, communicate order updates, remember your preferences, and improve your shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending promotional emails, text messages, or postal mail, and to show you advertisements for our products or services on our website or other websites.

Security and Fraud Prevention

We use your personal information to help detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and to help protect our business, customers, and Services.

Communicating with You

We use your personal information to provide customer support, respond to your inquiries, and maintain our relationship with you.

Legal Reasons

We may use your personal information to comply with applicable law, respond to legal process, enforce our terms or policies, and protect or defend our rights and the rights of others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

• With Shopify, vendors, and other third parties who perform services on our behalf, such as payment processing, shipping, fulfillment, analytics, cloud storage, and customer support
• With business and marketing partners to provide marketing services and personalized advertising
• When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties
• With affiliates or within our corporate group, if applicable
• In connection with a business transaction such as a merger, acquisition, or bankruptcy
• To comply with legal obligations or to protect the Services, our rights, and the rights of our users or others

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

In addition, to help protect, grow, and improve our business, we may use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and Shopify. In these circumstances, Shopify is responsible for certain processing of your personal information, including for responding to requests to exercise rights related to that processing.

To learn more about how Shopify uses your personal information, you can review Shopify’s consumer privacy materials and privacy portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Services, improve website functionality, remember your preferences, analyze traffic and usage, and support advertising and marketing efforts.

Depending on where you live, you may have the right to control how cookies and similar technologies are used on your device.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and terms. We are not responsible for the privacy or security of such third-party sites.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can review and delete it if appropriate.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, and for other legitimate business purposes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

• The right to access or know what personal information we hold about you
• The right to request deletion of your personal information
• The right to request correction of inaccurate personal information
• The right to request a copy of your personal information
• The right to opt out of certain uses of your personal information, including targeted advertising where applicable
• The right to manage marketing communications by unsubscribing from promotional emails

You may exercise any applicable rights by contacting us using the contact information below. We may need to verify your identity before processing your request, as permitted or required by law.

We will not discriminate against you for exercising your privacy rights.

Global Privacy Control and Do Not Track

Depending on where you live, we may recognize the Global Privacy Control signal as a request to opt out for the browser and device you use to visit the Services. Other than Global Privacy Control, we do not currently respond to browser-based “Do Not Track” signals.

Complaints

If you have complaints about how we process your personal information, please contact us using the information below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information outside of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any of your privacy rights, please contact us at:

Soapy
Email: store@soapygo.com
Phone Number: 253-663-4701
United States

Our customer support phone line is available Monday–Friday from 10:00 AM – 2:00 PM Washington State Time (PST/PDT).